Returns & Refunds
We stand by the authenticity of our products. Learn about our clear and fair return process.
At Master Joy Fit, we only sell 100% authentic supplements sourced from trusted distributors. Due to the nature of nutritional supplements, we follow a strict No Return / No Refund policy to maintain product safety, hygiene, and authenticity.
Once a product is delivered, returns or refunds are not accepted under any circumstances. Supplements are consumable products and cannot be resold once shipped.
Damaged or Incorrect Items
However, if you receive a damaged product, leaking container, or incorrect item, you must contact our support team within 24 hours of delivery via WhatsApp.
Mandatory Unboxing Video
To report any issue, it is mandatory to record a complete unboxing video while opening the package. The video must be uncut and unedited, starting from the sealed package and clearly showing the shipping label and the product inside. Without a proper unboxing video, we will not be able to process any claim.
If the issue is verified by our support team, we may provide a replacement for the damaged or incorrect product depending on availability.
Please note the following conditions:
- Returns are not accepted for opened supplements
- Returns are not accepted for taste preference or personal reasons
- Returns are not accepted for clearance or discounted items
- Claims without a valid unboxing video will not be accepted